Return Policy

We aim to provide a return process that feels clear, supportive, and dependable so that customers can shop with confidence. Since online purchases cannot be physically examined before delivery, we recognize that additional time may be needed to determine whether a product fully meets expectations. For this reason, a return period of thirty days is offered beginning on the date the shipment is marked as delivered. This timeframe allows customers to assess their items carefully and without pressure. To qualify for return consideration, products must remain in their original state and must not be used, altered, customized, or handled in a way that affects condition, performance, or resale value.

Returned merchandise must be in the same condition as when it was received. Items should show no signs of wear, including scratches, marks, stains, odors, damage, or other indications of use. All original components must be included in the return package. This includes tags, labels, instruction inserts, accessories, protective elements, and any supplementary materials that accompanied the shipment. Whenever possible, customers are encouraged to keep and reuse the original packaging materials such as boxes, sleeves, padding, or wrapping. Preserving original packaging assists with accurate inspection and helps streamline the evaluation process once the return is received. A valid proof of purchase, such as an order confirmation or receipt, must be included to verify eligibility.

Before sending any item back, customers are required to contact our support team at myneedoh@outlook.com to request return authorization. Each inquiry is reviewed to confirm that it satisfies the applicable return criteria. Once approved, detailed instructions will be provided along with a prepaid return shipping label. It is essential that customers follow the provided instructions carefully and use the authorized shipping label supplied during the approval process. Returns sent without prior authorization or through unauthorized shipping methods may experience delays or may not be accepted, which can prolong the resolution timeline.

Customers are encouraged to inspect their orders promptly upon arrival. If an item arrives damaged, defective, or incorrect, reporting the issue as soon as possible allows for faster investigation and resolution. Early notification enables our team to review shipment records, confirm order details, and determine the appropriate corrective action. Depending on the circumstances, this may involve approving a return, issuing a refund, or addressing a fulfillment error. Delayed reporting can make verification more challenging and may extend processing time.

While most products are eligible for return, certain items may be excluded due to hygiene considerations, safety standards, or specific product characteristics. If there is any uncertainty about whether a product qualifies, customers should contact support for clarification before initiating a return. Direct exchanges are not provided. If a different size, variation, or style is desired, customers should complete the return process for the original item and then place a new order separately. This approach ensures accurate inventory management and helps maintain clarity in refund processing.

Customers located within the European Union may benefit from additional consumer protections under applicable regulations. In line with these requirements, eligible EU customers may withdraw from their purchase within fourteen days of delivery without needing to provide a reason. Items returned under this provision must remain unused, undamaged, and complete with all original components and proof of purchase.

Once a returned item is received, it undergoes inspection to confirm that it meets return guidelines. Customers will be notified after the evaluation has been completed. If approved, refunds are issued to the original payment method, generally within ten business days. Processing times may vary depending on financial institutions or payment providers. If a refund has not appeared after fifteen business days, customers may contact our support team for further assistance. Our objective is to manage returns consistently, fairly, and transparently while maintaining open communication throughout the entire process.